Night Auditor

Phoenix Az and The Clarendon Hotel and Spa

GreenTree Hospitality Group is looking for self-motivated individuals with a strong sense of customer service and the ability to multi-task to join our Hotel Operations Team. The ideal candidate will have a friendly and positive personality while also being perceptive and disciplined, as he/she should be able to manage themselves in a busy environment.

• Keep accurate accounts of cash, checks, and credit transactions
• Verify room charges and rates; verify register has appropriate starting cash
• Handle confidential information, including guest records, with a high degree of integrity
• Manage daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submit reports to corporate office as appropriate
• Perform and document security walks on a regular basis
• Assist in setting up breakfast area as directed; replenish breakfast items as needed
• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services, room location, amenities and nearby attractions; Check guests out, including resolving any late or disputed charges
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer, record, and process all guest calls, messages, requests, questions, or concerns in a prompt and courteous manner
• Accurately process all cash and credit card transactions using established procedures
• Issue, control, and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up by following the service recovery guidelines
• Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

 High School diploma or equivalent, plus one year of front desk/guest service and Night Audit experience
 Must be a Team Player
 Ability to take ownership of activities and follow through to completion.
 Experience in a fast-pace, and demanding work environment.
 You may be required to work nights, weekends, and/or holidays.

Based in Tempe, Arizona, GreenTree Hospitality Group is a franchisor of the GreenTree Inn, GreenTree Inn & Suites, and GreenTree Boutique Collection brands, serving the value to mid-scale segments throughout the United States hotel market. GreenTree is committed to putting common sense back into the hotel franchise business, offering owner’s a low-cost, high value franchise model without adopting a “one-size fits all” mentality. Become part of a growing hotel chain with flexible terms, dedicated support and a true ROI brand standard focus.
Trusted by corporate and leisure travelers seeking reliable, modern guestrooms and amenities, the value-brand creates exceptional guest experiences while being a valued business partner by offering seamless hotel operations, providing a unique rewards program and minimizing its impact on the environment. For more information, visit

Good communication skills are a must. Candidate must exhibit good problem resolution skills and approach every challenging situation as an opportunity to shine and turning a negative situation around.

Job Type: Full-time
Salary: $14.00 /hour
Additional Compensation:
• Tips
• Bonuses

• Weekends may required
• 8 hour shift

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